Every now and then something happens that proves all of the warnings IT suppliers make about back-ups and data protection are not just overblown efforts to sell their IT support services. A burglary last week proved to be one of them.
A local business suffered a break-in and although they didn’t empty their entire premises, they did target the computer equipment and aimed for the servers in particular.
The main server was stolen and other areas cleared of IT equipment, including an area where the backup data was held. By chance the thieves did not steal the backup data but it was kept on-site and could also have been lost.
When the customer contacted IGC, we were able to supply a new server and re-install their data and have them back up and running within 48 hours. Had the thieves taken the data as well, their recovery wold have been much slower.
- Lesson 1 – keep at least one copy of critical data offsite and preferably use secure cloud storage.
Surprisingly the stolen server was switched back on soon after the theft and because it had remote monitoring software on it our support team noticed!
Some quick online pinging and investigation enabled us to highlight the street it was now located in and this information was passed on the police for their action.
- Lesson 2 – remote monitoring of server performance allows us to spot things happening and fix them before you even know about them. In this case we could track a missing item.
If cloud services had been fully implemented for their location, this business would have been back up and running even quicker and no server hardware would have needed to be replaced. So even though these events are rare, they do happen, so our advice is to check your disaster recovery plan now.
What would happen to your business if your server was stolen or permanently disabled today? Have you got steps in place to recover quickly? If you need to talk the plan through with us, please give us a call and we will be happy to help.